Shipping and Delivery

Where do you ship to?

Orders placed on the Alpha-H UK website ship within the United Kingdom and Ireland.Please visit our stockist page to locate a retailer near you.

How much does Shipping cost?

Delivery within United Kingdom. Express and Standard delivery available (Royal Mail/DPD) - time frames are in working days. £4FREE for orders over £40. 2-4 working days (excl. weekends). Delivery to Highlands & Ireland. Next Day Delivery*. To be elig

How do I qualify for Free Shipping?

We offer free standard shipping (within the UK) for orders over £40 and free priority shipping for orders over £80. Please see our shipping rates below. Delivery within United Kingdom. Express and Standard delivery available (Royal Mail/DPD) - time f

How can I check my order tracking?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. Royal Mail Tracking. DPD Tracking. Amazon Tracking. If you can’t find the email with your tracking number, please g

How do I find my tracking number?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. If you can’t find the email with your tracking number, you can also log into your account to find your tracking inf

How long does dispatch take?

Standard delivery: Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday. Priority or next day delivery: Orders placed Monday to Thursday before 1pm will be

My order hasn't arrived

We’re sorry to hear your order might be lost or missing!. Once orders have been dispatched from the Alpha-H warehouse, it is with the responsibility of the courier to deliver Alpha-H orders to our customers, and the customer to manage order tracking

My order has not been received and it is past the estimated delivery date

Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to wor

My order is being returned to sender, what should I do?

Your order may have been returned to us for a few different reasons. This may be due to an incorrect shipping address, failed delivery attempt or missed collection. Once received by our warehouse team, our customer service team will be in contact abo

What happens if an item I ordered was out of stock?

If an item you have ordered goes out of stock at the time of placing the order or dispatch, our customer service team will be in contact with you via email regarding your options of how to proceed. The out-of-stock item will either be refunded or rep

Lost or damaged goods

If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.