My order hasn't arrivedUpdated 5 months ago
We’re sorry to hear your order might be lost or missing!
Once orders have been dispatched from the Alpha-H warehouse, it is with the responsibility of the courier to deliver Alpha-H orders to our customers, and the customer to manage order tracking via the tracking link provided in the shipping notification email.
If you suspect your order is lost in transit or parcel theft, we ask that customers contact the courier for your order and file a claim for your package.
If you have any questions regarding lost or missing orders, please get in touch with our customer care team via the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further.
*Please note: Unfortunately, we are not able to reimburse orders that marked as delivered.