To view your details via the My Account section. Here you can edit your shipping addresses using the Add New Address or Delete Address options. If you would like to edit your account details please contact us.

To view your details via the <a href="https://uk.alpha-h.com/account/login">My Account</a> section.<ol><li>Sign into your account.</li><li>Click the &quot;Account Details&quot;.</li></ol>Here you can edit your shipping addresses using the Add New Address or Delete Address options.If you would like to edit your account details please contact us.

Update Account Details

<p id="isPasted" style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Here is how to reset your password.<ol><li style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Visit our login page&#xA0;<a class="fr-strong" href="https://uk.alpha-h.com/account/login">here</a><a href="https://eu.alpha-h.com/account/login">.</a></li><li style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Click the &quot;Forgot your password?&quot; text.</li><li style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Enter your email address, then click &quot;Submit&quot;</li><li style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Once you receive the email, click on the&#xA0;&quot;Reset your password&quot; button.</li><li style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">Your password will be updated.</li></ol><p style=" border-box;color: rgb(112, 112, 112);font-family: &quot;proxima nova&quot;, helvetica, sans-serif;font-size: 18px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;">

Change Password

We're sorry to read you are having trouble accessing your account. Please get in touch with us via Live Chat and we will send you an account invite, or a password reset.

We&apos;re sorry to read you are having trouble accessing your account.Please get in touch with us via Live Chat and we will send you an account invite, or a password reset.

I'm having trouble accessing my account

Have a question? Send us an email or a message via the live chat button. 

We're here Monday to Friday 9am – 4:30pm AEST

Privacy Policy

Terms & Conditions

Alpha-H Skincare UK

My Account

What is your Returns Policy?

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Returns and Refunds

Where do you ship to?

How much does Shipping cost?

How do I qualify for Free Shipping?

How can I check my order tracking?

How do I find my tracking number?

How long does dispatch take?

My order hasn't arrived

My order has not been received and it is past the estimated delivery date

My order is being returned to sender, what should I do?

What happens if an item I ordered was out of stock?

Lost or damaged goods

Shipping and Delivery

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

Do your SPF products contain Oxybenzone / Benzophenone 3?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?